Today, live video chat was introduced in the nativeMsg platform. This new capability provides a more engaging and personal way for brands to connect with their customers. With live video chat, customers can now see and hear you in real-time, making it possible to have a more interactive conversation. Additionally, this enhanced customer engagement can help businesses build stronger relationships with their customers and increase sales. So don’t wait any longer – start using live video chat today to connect with your customers in a whole new way!

nativeMsg Messaging First Live 11 Video Chat

How Does it Work?

At any point in a customer journey, a button can now launch a spontaneous, live 1:1 video chatroom with a representative from the brand side. The customer no longer has to worry about downloads, plugins, or registrations in order to speak with customer service. This provides a frictionless customer service experience that eliminates barriers to communication. The video chat also allows the customer to see the representative’s facial expressions and body language, providing a more personal connection than traditional messaging alone. This live customer service option is sure to improve customer satisfaction and loyalty.

Top 3 Best Uses

Live video chat is an excellent way to provide a more personal touch during customer interactions.

  1. This type of communication can be particularly helpful when prospects are in the early stages of the customer journey and are looking to build a relationship with a business.
  2. Likewise, live video chat can be useful for addressing difficult or complex questions that may not be adequately addressed by product or marketing copy.
  3. In addition, consulting services that require visual assistance or real-time feedback can benefit from live video chat. By using this type of communication, businesses can create a more personal and engaging customer experience.

Watch a Demo

How to Get Started?

If you’re looking for a way to get started with video chat, our Enterprise offering is the perfect solution. With live video chat, you can easily connect with others in real-time and be able to see and hear each other clearly. This new powerful feature is perfect for businesses of all sizes. Contact us today to learn more and get a demo of live video chat.

Published on Aug 3, 2022