Today, live video chat was introduced in the nativeMsg platform. This new capability provides a more engaging and personal way for brands to connect with their customers. With live video chat, customers can now see and hear you in real-time, making it possible to have a more interactive conversation. Additionally, this enhanced customer engagement can help businesses build stronger relationships with their customers and increase sales. So don’t wait any longer – start using live video chat today to connect with your customers in a whole new way!
How Does it Work?
At any point in a customer journey, a button can now launch a spontaneous, live 1:1 video chatroom with a representative from the brand side. The customer no longer has to worry about downloads, plugins, or registrations in order to speak with customer service. This provides a frictionless customer service experience that eliminates barriers to communication. The video chat also allows the customer to see the representative’s facial expressions and body language, providing a more personal connection than traditional messaging alone. This live customer service option is sure to improve customer satisfaction and loyalty.
Top 3 Best Uses
Live video chat is an excellent way to provide a more personal touch during customer interactions.
- This type of communication can be particularly helpful when prospects are in the early stages of the customer journey and are looking to build a relationship with a business.
- Likewise, live video chat can be useful for addressing difficult or complex questions that may not be adequately addressed by product or marketing copy.
- In addition, consulting services that require visual assistance or real-time feedback can benefit from live video chat. By using this type of communication, businesses can create a more personal and engaging customer experience.
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How to Get Started?
If you’re looking for a way to get started with video chat, our Enterprise offering is the perfect solution. With live video chat, you can easily connect with others in real-time and be able to see and hear each other clearly. This new powerful feature is perfect for businesses of all sizes. Contact us today to learn more and get a demo of live video chat.